Sales and Marketing

Master the art of face-to-face selling through this hands-on, interactive workshop. Designed for individuals looking to build confidence and close more sales in person, this course walks participants through essential modules on customer engagement, product presentation, handling objections, and closing techniques. Whether you're new to sales or looking to sharpen your skills, you'll gain practical tools to build trust, create value, and drive results.

Participants must complete each module to progress through the course. A certificate of completion will be awarded upon successful completion of all required content.

Key Modules Include:

• First Impressions and Body Language

• Building Rapport and Trust

• Understanding Customer Needs

• Presenting Products with Impact

• Handling Objections with Confidence

• Closing the Sale and Following Up

Welcome to the Call Center Training Workshop. A well-trained call center is the heart of any operation.  Call center employees who know how to handle a great variety of situations with skill and professionalism will be an asset to the organization, and will benefit themselves in terms of salaries and performance bonuses.  Call Center Training offers the employee an opportunity to enter their work area with the confidence that they are equipped to answer questions and overcome objections, and ultimately close the deal.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

·         Define and understand call center strategies

·         Identify different types of buying motivations

·         Create SMART Goals

·         Become familiar with strategies that sharpen effective communication

·         Use proper phone etiquette

·         Set benchmarks